Refund Policy

REFUND POLICY AND MONEY-BACK GUARANTEE

  1. "Imposter To Impact" Money-Back Guarantee: Our Commitment to Your Transformation

We stand by the "Imposter To Impact" Programme and offer a money-back guarantee, subject to your diligent adherence to the following cumulative conditions (the "Guarantee Conditions"). We believe in the power of this Programme when you fully engage and commit:

  1. Completion of Programme: You must complete the entire 12-week "Imposter To Impact" Programme, including attending all 6 scheduled coaching sessions.

  2. Material Consumption: You must provide verifiable evidence of having consumed all Programme materials (e.g., watched all training videos/content, if applicable, accessed all provided guides/worksheets).

  3. Work & Homework Completion: You must provide verifiable evidence of having completed all assigned workbooks and suggested homework for all Programme phases.

  4. Active Participation: You must have actively participated in all aspects of the Programme, demonstrating consistent effort and engagement.

  5. Timely Request: You must submit your refund request in writing to coaching@roxanneisabella.com no earlier than 12 weeks after the Programme Commencement Date (defined below in Section D) and no later than 18 weeks after the Programme Commencement Date.

  6. Demonstrable Lack of Progress: You must clearly demonstrate that, despite fully meeting all the above Guarantee Conditions, you have experienced absolutely no perceivable progress or transformation related to overcoming imposter syndrome, honouring your worth, or gaining confidence, clarity, and purpose, as measured against your stated goals at the Programme's outset.

  1. Money-Back Guarantee Refund Calculation:

    1. If all Guarantee Conditions in Section A are demonstrably met, a full refund of the Programme Fee will be issued, with the final determination as to whether these conditions have been satisfied resting solely with the Coach, acting reasonably.

  2. 14-Day Cooling-Off Period (Before Programme Commencement):

    1. As a Client, you have a statutory right to cancel this Agreement within 14 calendar days from the Effective Date of this Agreement (the "Cooling-Off Period"), provided the Programme has not yet commenced as defined in Section D.

    2. To exercise this right, you must notify the Coach in writing by email to coaching@roxanneisabella.com before the end of the 14-day Cooling-Off Period.

    3. Upon receipt of such notice, your access to the Programme and Services will terminate, and the Coach shall refund the full Programme Fee, or any portion thereof that has been paid, within 30 business days of receiving the cancellation notice.

  3. Programme Commencement:

For the purpose of this Refund Policy, the Programme shall be deemed to have commenced upon the earlier of:

  1. The Client attending the first scheduled coaching session.

  2. The Coach providing the Client with access to any Programme materials or resources (including digital access).

  3. The Client making the Initial Payment as specified in Section 2 (or relevant initial payment section in the main Agreement).

  1. General Non-Refundability & No Other Refunds for Client Withdrawal After Commencement:

    1. Due to the bespoke nature of the "Imposter To Impact" Programme, which involves immediate access to proprietary intellectual property, customised guidance, significant upfront preparation, and dedicated time commitment from the Coach, all Programme Fees are generally non-refundable once the Programme has commenced, save for the specific conditions outlined in this policy. The Programme is designed as a comprehensive, integrated journey, and its value is delivered through ongoing access to frameworks, materials, and scheduled sessions over the defined duration.

    2. Save for the specific scenarios outlined in Section A (Money-Back Guarantee) and Section F (Coach-Initiated Termination), no other refunds will be provided if the Client chooses to withdraw from the Programme after its commencement, regardless of the reason for withdrawal, including but not limited to, non-participation, change of mind, personal circumstances, or failure to complete exercises or attend scheduled sessions.

    3. The Client remains fully liable for the entire Programme Fee, including any outstanding instalment payments, even if they choose not to complete the Programme. This acknowledges the Coach's commitment of time, provision of intellectual property, and the integrated nature of the Programme which cannot be segmented or resold.

  2. Specific Refund Scenarios (Coach-Initiated Termination for Unsuitability or Scope of Practice):

    1. As detailed in Section 7.C (or relevant section in the main Agreement), if the Coach terminates this Agreement due to unsuitability or a referral to a licensed therapist, the Coach will issue a pro-rata refund for any unused portion of the Programme Fee, as determined by the Coach based on services (including sessions, materials, and Programme duration) already provided or made accessible.

  3. Refund Process:

    1. All refund requests must be submitted by the Client in writing to the Coach via email at coaching@roxanneisabella.com.

    2. Approved refunds will be processed within 30 business days of written approval and will be issued via the original payment method where possible.